Frequently Asked Questions
Are your leather outfits made from genuine leather?
Absolutely! We make no empty promises. So when we say we use only genuine and real leather in stitching our leather apparel, we really mean it.
What if I am not satisfied with the leather jacket I have received?
We spend a lot of time and energy in ensuring our leather outfits are as per the benchmarks of quality and worthiness. In case, you are not satisfied with what you’ve received, please refer to our Return Policy before making a claim.
I want a jacket but it is out of stock. What can I do?
There’s nothing to fret over. If any clothing is out of stock, our database recognizes it and informs you about it on our website. Accordingly, you cannot add that item to your shopping cart. Even if you have added it into your cart and it has gone out of stock, you won’t be charged any amount for it. After some time, you can come back and check our collection if the item is available.
Do you have any catalog that I can see?
Our website lists all the products that you can get from our store. Our exclusive collection includes the name, picture, price, as well as the source of inspiration for the product, of all the items.
Can you wrap my leather jacket as a gift?
Gladly! You can request us to provide the finest gift wrapping service as well. You should email or call us to get further information regarding this service.
How can I track the progress of my order?
Everything is all up on our website. Once you place an order in our shop, you can track your order online at our website. We continuously keep all our customers updated about their orders.
Can you ship to my country outside of the United States?
Yes, for sure! We cater to order from all around the world, shipping products of top-notch quality.
How would I know my order has been successfully placed?
Once you check out from our store, we send a thorough email to all the customers, regarding the details of the leather apparel they have ordered, as well as the delivery information. In case you haven’t received an email yet, you should contact our customer support staff.
When will I receive my order?
MLJ believe in timely delivery. Most of our items are delivered within 3- 4 days after confirmation of the order. Unfortunately, if there is any unexpected delay in the delivery, we ensure to reach out to our customers and inform them about it.
How can I pay for my order?
You can pay for your order at Movie Leather Jacketsthrough multiple channels. We accept cash on delivery, bank transfer, credit/debit card, as well as payment through online methods, like PayPal. It is important to note, however, that we accept payments through online methods only in advance.
I have ordered leather jacket in bulk. Can I get a discount?
It depends on the total amount of the order and the number of your products. Although all our leather outwears are quite affordable, you can contact our customer service team and get more information regarding the discount.
Is there any discount available?
Fortunately, we celebrate important occasions and holidays with our customers by offering them multiple discounts on our merchandise. You should check our website if any discount is currently available.
How can I contact you?
Our customer support team is always ready to answer all your compelling questions. In case of any query or confusion, you can reach out to us through online chat or email. Our email address is email@example.com.You can also get in touch with us through social media.
When can I contact you?
You can email or message us at any time you wish. On the other hand, you can call us during our working hours, which are from 9:00 am to 4:00 pm. In case we couldn’t respond to you, feel free to leave us a message. We will get back to you as soon as possible.
Why do you need my personal information?
As a customer, your personal information, like name, contact information, billing details, and shipping address, is vital for processing your online order and completing the transaction. On the other hand, it helps us in eliminating any potential fraud in our system.
Is my information safe to share?
Our online website is protected from any kind of third-party interferences, with the help of protective software. Accordingly, you can share any personal information with us on our website, without compromising on your safety.